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Refund and Cancellation Policy

Refund and Cancellation Policy

1. Overview

This policy applies to purchases made directly through the ProjChecks website. A signed proposal, statement of work, subscription agreement, or product-specific term may establish different cancellation, payment, or refund rules and will control for that transaction.

2. Digital Products

Digital-product sales are final once the download, access link, account entitlement, or file has been delivered because the product cannot be returned. ProjChecks will review requests involving duplicate charges, an incorrect file, or a verified delivery or access failure that cannot be corrected within a reasonable time.

Requests should be sent to hello@projchecks.com within 14 days of purchase and include the order number and a description of the issue. This policy does not limit rights that cannot legally be waived.

3. Professional Services

Professional-service deposits, retainers, milestones, and cancellations are governed by the applicable signed proposal or agreement. Unless a written agreement states otherwise, amounts already earned, work already performed, third-party costs, noncancelable commitments, and reserved on-site resources may be deducted from any refund.

A scheduling change or cancellation does not automatically cancel an executed engagement. Submit changes in writing.

4. Scheduled Consultations or Sessions Purchased Online

Unless the booking page states different terms, a session may be rescheduled once without charge when written notice is received at least two business days before the scheduled start. Cancellations received at least two business days before the scheduled start are eligible for a refund less nonrecoverable processing fees. Later cancellations and no-shows are nonrefundable, except where required by law or approved in writing.

5. Physical Products

Unless a product is marked final sale, customized, made to order, or otherwise excluded on the product page, unused physical products in original condition may be returned within 30 days after delivery. The customer is responsible for return shipping unless the item was incorrect, defective, or damaged in transit.

Original shipping charges are generally nonrefundable. Refunds are issued after the return is received and inspected. Reasonable deductions may apply for missing components, damage, wear, or diminished value.

6. Incorrect, Defective, or Damaged Items

Contact hello@projchecks.com promptly, preferably within seven days after delivery, with the order number and photographs of the packaging and item. Do not discard packaging until the claim is reviewed. ProjChecks may offer replacement, repair, store credit, or refund as appropriate.

7. Refund Timing

Approved refunds are issued to the original payment method. Financial institutions may require additional processing time after ProjChecks submits the refund.