1. Scope

This policy applies to physical products purchased directly through the ProjChecks website. Digital products are delivered electronically and are governed by the Digital Product License and Refund and Cancellation Policy.

2. Order Processing

Unless a product page states otherwise, orders are generally prepared for shipment within three to five business days. Customized, print-on-demand, backordered, or vendor-fulfilled items may require additional time. Business days exclude weekends and U.S. federal holidays.

3. Delivery Estimates

Shipping and delivery dates are estimates unless expressly identified as guaranteed. Carrier delays, severe weather, supply conditions, address issues, and fulfillment-partner delays may affect delivery.

ProjChecks will maintain a reasonable basis for stated shipping times. If an order cannot ship within the promised timeframe, ProjChecks will provide the notice and options required by applicable law, which may include consent to a revised date or cancellation and refund.

4. Shipping Charges and Tracking

Available methods and charges are shown at checkout. Tracking information will be provided when available. A tracking scan may take time to appear after a label is created.

5. Delivery Area

Current launch assumption: physical products are available for delivery within the United States only unless a product page or checkout expressly allows another destination. The developer must configure checkout restrictions to match the published policy.

6. Address Accuracy

Customers are responsible for providing a complete and accurate address. Contact ProjChecks immediately if an address is incorrect. Changes cannot be guaranteed after fulfillment begins. Additional shipping costs caused by an incorrect or undeliverable address may be charged to the customer.

7. Lost, Stolen, or Delayed Packages

If tracking shows no movement or a package appears lost, contact ProjChecks so a carrier or fulfillment claim can be initiated. If tracking shows delivery but the package cannot be located, check the delivery area, household members, neighbors, carrier notice, and local carrier office before reporting the issue.

ProjChecks is not responsible for theft after confirmed delivery, but will reasonably assist with available carrier documentation.

8. Damaged or Incorrect Items

Contact hello@projchecks.com promptly with the order number and photographs. Keep the product and packaging until instructed otherwise.

9. Returns

Return eligibility, exclusions, timing, and refund processing are stated in the Refund and Cancellation Policy. Do not send a return without receiving return instructions.

10. Contact

Shipping questions may be sent to hello@projchecks.com.